We are Mindful Chef, the UK's favourite healthy-eating recipe box company and a proud B Corp committed to making a positive impact. We're on the hunt for a Customer Care Specialist to join our energetic, fun, and driven Customer Care team - a team we truly believe to be at the heart of everything we do.
Customer Care Specialist (12 month FTC)
Oaklands International (Redditch)
Full-time
Fixed-term
More Than Just A Job
What we are looking for
The Customer Care Specialist is responsible for delivering consistent, high-quality support to Mindful Chef customers via phone and email. The role ensures customer satisfaction by resolving inquiries efficiently, maintaining product knowledge, and collaborating with internal teams to address operational issues.
You are
Previous experience in customer service, customer care, or client-facing roles, desirable.
Ability to handle challenging situations effectively and maintain composure in a fast-paced environment.
Strong verbal and written communication skills.
Empathetic, patient, and customer-focused approach.
Collaborative and able to work effectively within a team
Comfortable using different digital tools and customer systems, desirable.
High school diploma or equivalent; further education in business, sales, or customer service, or equivalent professional experience is desirable.
You will
Resolve customer queries and concerns efficiently, escalating feedback through appropriate channels to support service improvement.
Coordinate with third-party couriers and internal teams to resolve delivery and service issues, including complex customer cases.
Conduct win-back and retention calls to re-engage customers, identify pain points, and offer tailored solutions to encourage continued subscription and increase revenue.
Maintain accurate and timely records of customer interactions, actions, and outcomes.
Actively contribute to continuous improvement initiatives to enhance customer experience and service processes.
Stay up to date with Mindful Chef products, services, policies, and operational procedures.
Enjoy a consistent Tuesday–Saturday schedule, working 9am–6pm with a dedicated 1-hour lunch break to recharge during your day.
Why us?
A competitive package that rewards your skills and dedication.
Hybrid working from our office based in Redditch.
Be part of a Better Business (B-Corp), making a positive impact on profit, people, and planet.
Join an award-winning startup backed by the largest food and beverage company globally.
Experience a workplace that feels like home, complete with free meals and a gym.
Prioritise your well-being with perks like Vitality health insurance, access to learning resources, mental health support, and a generous holiday package (30 days + bank holidays).
Access to LinkedIn Learning, Better Up (AI Coaching Assistant) and yearly learning budget.
Enjoy a 50% discount on all Mindful Chef products.
Enhanced policy of up to 6 months full pay primary parental leave and up to 6 weeks full pay secondary parental leave.
About us
We are MINDFUL. This is intrinsic to everything we do. From the healthy recipes we design, to the local, expert and caring suppliers we select and the way we treat each other, our customers and our environment.
We are CONNECTED to each other and the world around us, championing a food system that supports both people and planetary health. Guided by our community, we value shared food memories, trust, openness, and honest relationships—staying real and true to ourselves and each other as we grow.
We are UNAFRAID. We want to be the best – to challenge conventions, to think differently and be imaginative in how we solve problems. Brave enough to take on the big players and to do what’s right even when it’s difficult.
Equal Opportunities
We are CONNECTED to each other and the world around us, championing a food system that supports both people and planetary health. Guided by our community, we value shared food memories, trust, openness, and honest relationships—staying real and true to ourselves and each other as we grow.
We are UNAFRAID. We want to be the best – to challenge conventions, to think differently and be imaginative in how we solve problems. Brave enough to take on the big players and to do what’s right even when it’s difficult.
Equal Opportunities
At Mindful Chef, we embrace diversity and inclusion as a foundation that enriches our culture and fuels the success of our business. We are mindful of everyone’s differences and we take pride in the unique perspectives, experiences, and talents that each individual brings to our team.
We are unafraid to tackle biases and challenge stereotypes, fostering an inclusive environment where everyone feels valued and empowered to contribute their personal strengths. Our commitment to diversity is not just a policy; it's a personal and collective responsibility that we take to heart.
We believe that by being mindful of our differences, unafraid to confront barriers, and embracing the personal stories and journeys of our team members, we can achieve greater innovation, creativity, and harmony in the workplace. Together we celebrate diversity, and together, we are better.